FAQs – Lowdesk

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Frequently Asked Questions

If you don't find your answer below, contact us!

Shipping

How long will my order take to ship?

You can check out our shipping policy for more details.

If you have special requirements or need an exact shipping date, please reach out via email.

When will I receive my tracking information?

You will receive an order confirmation at the time your order is placed to the email associated with the order.

Once the labels are created for your package(s) you will receive tracking information via email. Labels are created right before shipments are ready to be picked up by our carrier.

For more information on our shipping policy and timelines, please check out our [Shipping Policy](/content/policies/shipping-policy "Shipping Policy"/index.html).

Do you ship internationally?

We only offer free shipping to the contiguous United States but we do ship worldwide!

Shipping cost on international orders can be calculated at checkout but before purchase by inputting your shipping address.

For all international orders the recipient is responsible for all duty and customs clearance fees.

We have two types of controllers one is 240V/50Hz and one is 115V/60Hz. We ship the proper voltage controller based on where the desk will be delivered.

See our shipping policy for more information.

Products

Can I just order a desk frame and mount my own tabletop?

Yes, you can check out our desk frames [**here!**](/content/collections/desk-frames "Desk Frames"/index.html)

All our frames come with all the electrical components needed to operate the desk and all required mounting hardware.

What size tabletop can I put on an Uppeal Desk frame?

Our frames are expandable width wise to accommodate a range of tabletop sizes!

Thickness

Compatible with tabletops at least 0.8" thick. Tabletops below 0.8" of thickness are not recommended as it increases the risk of mounting screws creating bumps or even breaking through the topside of the tabletop.

What materials are your tabletops made from?

Our Bamboo Tabletops are made of 100% solid bamboo, layered in three vertical sections to ensure quality and prevent bending. The finish we use is a UV coating, which is environmentally friendly and offers enhanced durability while minimizing VOC emissions.

Our White and Black tabletops are made from MDF (Medium Density Fiberboard) with a PVC covering on the outer surface. PVC does not contain any known PFAS chemicals.

Can I add casters?

Yes, we sell casters here! If you're adding casters, be mindful of the fact that they add 2 inches to the overall height of the desk when installed.

Returns and Exchanges

How do I ship my order back to you?

See our Return Policy for details.

General

How can I purchase an Uppeal desk using my HSA / FSA dollars?

Checkout out our step-by-step guide to purchasing an Uppeal Desk via our partnership with Truemed here.

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